Terms of service

 

1. Overview

 

This website is operated by Peony & Co. Throughout the site, the terms “we,” “us,” and “our” refer to Peony & Co. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

 

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2. Products & Services

 

We specialize in fresh floral arrangements and custom event designs. Due to the natural and seasonal nature of flowers, product availability and exact appearance may vary slightly from images shown on the website.

We reserve the right to substitute flowers of equal or greater value when necessary.

 

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3. Orders & Payment

 

All orders are subject to availability and confirmation.

Full payment is required at checkout. We reserve the right to refuse or cancel any order at our discretion.

 

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4. No Refund Policy

 

All sales are final.

Due to the perishable nature of our products, we do not offer refunds, returns, or exchanges once an order has been confirmed.

If an order arrives damaged, you must notify us within 24 hours of delivery with photographic evidence. Any resolution will be provided at our sole discretion.

 

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5. Delivery

 

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by incorrect address information, recipient unavailability, weather conditions, or carrier issues.

 

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6. Intellectual Property

 

All content on this site, including images, designs, logos, and branding, is the property of Peony & Co and may not be copied, reproduced, or distributed without written permission.

 

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7. Limitation of Liability

 

Peony & Co shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

 

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8. Changes to Terms

 

We reserve the right to update or modify these Terms at any time without prior notice.